You can’t ignore them, and you’re better giving them clear concise correct information so the story goes out your way. If you ignore them they will make it up themselves or ask some “eyewitness” who is usually the lowest common denominator and knows less then them. Put up fire line tape, send a chief or the PIO over to them, ask them what there time frame is tell them you will be with them shortly. Talk to your other chiefs or the IC figure out the message then walk over and deliver the message. It never hurts to ask them ahead of time what they are gonna ask you. Always worked for me.