unified call taker

  • Thread starter Thread starter mmattyphoto
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This is why PD call takers should be advised to shut up and transfer it to the FD, or EMS. Secondly, they aren't determining who goes to an incident. Fire Alarm Dispatchers do. It's not saving time at all. As far as I know, SFAD's and DD's cannot call down and get a WTF out of the UCT. Either way, there probably won't be any accountability.
 
QUEENS1985 said:
Can anyone post an example of a run ticket that shows the changes to it?
Click to expand...
There is one on one of the earlier pages of this thread including an explanation of the codes. 
Hope this helps.
 
Batt 46 responding to a train station on Roosevelt Ave for a UNKNOWN Train Emergency. No furthur information other than a emergency. Not working out to well it seems along with the additional companies throughout the day asking any more info and dispatch, stating " Nope thats all we got." oh well. All be safe.
 
It's permanent until a major screw up like numerous 10-45's, apparatus wreck, injured or God Forbid dead firefighters.
 
Just spent the past week working with this new system. Holy Crap what a mess. I have had to correct more errors than I care to count. I must have sent Haz Mat out at least 5 times for unknown Haz Mat conditions last night alone. What bothers me the most is that there seems to be no accountability on the part of PD. We screw an address up, we either never hear the end of it, or we get written up. No such thing with them. PS the FDNY DID NOT train these call takers.
 
FD helped create and review the training materiel.  You don't work in the same building as PD.  You have no idea if they were held accountable.  What is so different about the PCT's that they can't be trained?
 
mudpuppy said:
  You don't work in the same building as PD.  You have no idea if they were held accountable. 
Click to expand...

Please enlighten us as to how you know that the writer has "no idea".  Or are you just guessing?

And, oh yeah, are you also guessing about who helped write the training materials?
 
In defense of the PCTs, they're not doing anything differently then they have been doing for the last 20 years or so. The way they do their job is fundamentally different than ours. Whereas they type every single word the caller utters, we only care about the condition:

PD: MCS-SMELLS SMOKE----UNK WHERE---STS HEARS ALARM--UNK APT
FD: smoke in the bldg

Since they work for a different department we have no way of enforcing our rules upon them. And, since they're just as good as us at keeping inhouse issues inhouse, we'll never know if they hold anyone accountable, or even if they should. Like I said, for "their" purposes, they're operating as usual. We're just parasites living off what they throw at us.
 
If I was guessing that was a lucky one.  FD did not deliver the training but they were present when the training materials were created and had, and exercised, the right to change things.  PCT's are held to standards just as you are.  They are not aware of your disciplinary procedures and you don't know theirs.  You will all be sitting in plain sight of each other soon enough so you will both be able to see how the other half lives.
Give the PCT's time to learn this stuff.  They were trained  but excellence comes from experience.  I am sure if we only had brand new FD call takers taking every call for 2 weeks they would not have done any better or worse.
give it time, we are all on the smae side.
 
In my Dept. our 911 system/Dispatch has always been unified. Everyone & everything is in 1 room and everyone rotates to different positions even throughout a single tour/shift. The person on the fire radio may have just taken a seat & came from the Animal Control position who then just came from a 911 call taker position, who was previously on the 1st precinct police radio the shift before. To confuse some folks a little more; you may be on a run calling the fire dispatcher and you're told to stand by because he/she is also taking/processing incoming 911 calls. This is something you do not want...ever. Be aware of what your City is trying to evolve into regarding communications or you'll wind up with a mess.
 
Point taken.  Sometimes it seems everything is harder because of the size of NYC.  FD & PD have always had good response times so one has to wonder what the point of changing things is.  an order is an order I guess
 
I've wondered the same in regards to change. I'm all in for something new that has meaningful & tangible improvements associated with it. Just doing it for any reason doesn't cut it. It probably all started from high up stiff that needed to pat himself/herself on the back. For myself, I've seen first hand what those men & women do at FDNY CO's. It is a remarkable, seamless & most impressive operation.
 
The old way:

PHONE - 1ST ALARM - RESIDENTIAL
E268 E266 L137 T121 BC47

BOX 1371 - 162 BEACH 109 ST

ROCKAWAYBEACH BLVD  SHOREFRONT PKWY
D=PRIVATE DWELL ODOR OF SMK--KITCHEN
INCIDENT# 11
FDID: 08346-1371-01-5-0011

12/11/08 015105

                    AND ANOTHER EXAMPLE

PHONE - 1ST ALARM - RESIDENTIAL - ALARM
ROUTED
E265 E266 T121 L134 BC47

BOX 1235 - 410 BEACH 54 ST

BEACHCHANNEL DR  ALMEDA AVE
E=MULT DWELL A ..STOVE FIRE/4B
CIDS:
MD A 7STY 40X180 CL1- NO STDP- 1 3/4"
HANDLINE PERMITTED
INCIDENT# 165
FDID: 09045-1235-01-5-0165

02/14/09 125356


----The new Unified Call Taker version, sometimes is like this with no info:

1ST ALARM -UCT911(STRUCT)
E268 E266 L137 T121 BC47

BOX 1375 - 181 BEACH 113 ST

OCEAN PROM  ROCKAWAYBEACH BLVD
1=STRUCTUAL UNK COND/--ANON FC REQ FD--
INCIDENT# 58
FDID: 09133-1375-01-5-0058

05/13/09 070515

----Other times its similar to the old ways

UCT911- 1ST ALARM - COMMERCIAL
E268 E266 L137 T121 BC47 E329

BOX 1383 - 115-6 BEACHCHANNEL DR

BEACH116 ST  BEACH113 ST
H=HOSPITAL SMOKE/FC SEES SMOKE IN MEDICAL
OFFIC
INCIDENT# 473
FDID: 09130-1383-01-5-0473

05/10/09 204548
 
yeah.............you missed the conf call time.  would you retype with the conf call time? and then without he conf call time?  that is kind of the point of uct, guess you missed that
 
mudpuppy said:
If I was guessing that was a lucky one.  FD did not deliver the training but they were present when the training materials were created and had, and exercised, the right to change things.  PCT's are held to standards just as you are.  They are not aware of your disciplinary procedures and you don't know theirs.  You will all be sitting in plain sight of each other soon enough so you will both be able to see how the other half lives.
Give the PCT's time to learn this stuff.  They were trained  but excellence comes from experience.  I am sure if we only had brand new FD call takers taking every call for 2 weeks they would not have done any better or worse.
give it time, we are all on the smae side.
Click to expand...

I don't want them to have any time to learn stuff they shouldn't be doing. The system was flawed the way it was, but this is NOT an improvement. Same side?? Yes, maybe when it comes to the goal of keeping the people of this city safe. But I will be DAMNED if I'm going sit back and watch my job get whittled away into nothing. Would you expect me to take a call for a robbery in progress with half a$$ed training?? Please put the Kool Aid down and see that this system doesn't benefit the FDNY, the NYPD, or the people of this city.
 
WCBS-TV News had a report regarding this matter >:(    http://wcbstv.com/local/fdny.dispatch.system.2.1013579.html
 
And another screw up last night in Brooklyn. Box went out for 82nd street in Bay Ridge, turned out to be East 82nd in Canarsie. All hands, nicely done.
 
6/7/09 -- At 20:00, a battalion in Queens asked for any additional info on their box. The dispatcher said "according to UCT, its for a odor of a homeless lady." The chief asked laughing on the radio, "an odor of a homeless lady?"  :D ::)
 
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